Common Questions
- Stone Installation Specification - Is there a specification for what needs to be prepped for installing marble in the shower and where do I find it? What needs to be on the green board for a water bearer?
- Granite Exterior Use: We are planning on using a black & tan granite on an outside installation of an outdoor kitchen in southern Mississippi. The granite will be in an area that is direct/indirect sun nearly during peak sun times. How can we expect this to affect the granite surface? We realize the surface will get hot but will the weather & temp damage the granite over a reasonable amount of time (say 5 to 10 years).
- Suitability of Stone for Steamroom - We are interested to use light colored marble or limestone for floor and wall coverings in a TURKISH BATH (steam bath) where we will have high temperature and humidity. We would appreciate if you could inform us what specifications of the candidate materials we have to consider as most critical for the material to have the best possible behavior in the above conditions. What must the values of the suggested specifications be according ASTM standards? May we consider of using marble or limestone with resin treatment? or the specified materials must be resin free?"
- Granite too dark - We have recently had granite installed in our kitchen and it has turned into a nightmare. We chose Verde Florence at the tile supplier. They sent over 3 slabs to the fabricator. We have a kitchen countertop (with sink) that is not quite 13' long, an L shape counter that is about five feet, and another freestanding counter that is 5 feet. We were told when the template was drawn that there would be one seam in the 13' countertop. When we arrived home the day of install there were two, one almost directly down the center. We rejected this install as we had not approved of the very visible seam and had been told when the template was drawn up that there would be only one. We were then told that it was "impossible" to complete the counter with one seam -- but the impossible became possible when, out of frustration and a desire to have the remodeling done, we agreed to pay the installer $750 for another piece of granite. We went to his shop on three occasions, bringing with us a small piece of the existing countertop for a color/pattern match. The first time, not only did the color not match but the template for the smaller section would not fit on the remnant of the slab from the first install. We were told to come back and view the granite outdoors to get a better perspective of the color. My husband went back the other two times. He was reassured on both occasions that the reason the color did not match was because the slab was wet and that once it dried there would not be a problem. On the day of install we returned home again to find that there were two distinct color variations at the seam. We were told, again, that it was because the granite was wet from fabrication and that once it dried it would lighten up and there would be a better match. One month passed, the colors had not changed and we were told, again, that the granite was still wet and that it can take months -- depending on the humidity in your home -- for the granite to dry. Were we given "expert", honest advice and treatment?
- Cleaning Tumbled Stone - I recently had some of tumbled stone installed in my home, and the decorated border was completely unsuitable after grouting than the original border that looked great before grouted. None of the displays in the store show this result...which is cracks and dullness from grout inside of all of it...totally changed appearance to an old chipping look;; installer used sanded grout. How is this supposed to be installed for the original look before grouting and is their anything to remove grout to restore the look?
- Granite Countertop Quality - I'm hoping someone can answer my concerns. I am having a home built and had granite slab counters put in kitchen at some point during construction of the counters the cabinet company moved the cabinets which caused the granite counter to be off 1/4 inch and had to be replaced. the section they replaced looks horrible. I realize that like wood not all slabs of granite will match, but the seam is so blatantly obvious and the seam on the back splash is about an inch and a half from the seam on the counter which looks even more obvious. It is an (L) shaped section of a counter with a sink cut out. They cut a seam about 3 inches from the sink to replace the problem section . Should they have used a new slab for the entire (L) shaped section or do I not have a leg to stand on? Our walk through is in a couple days and I just don't know where I stand? PLEASE HELP!!!
- Finishing Edge of Stone - I am remodeling my house. I purchased marble for the bathroom. How could I end the edge with a nice and shine looking?
- Granite Quality - I'm trying to find out how to differentiate granite by grade/quality Thank you...
- Removing Stone - Is there any way to get stone up without damaging it? We would love to save some very expensive stone from a sunroom and move it
- Quality Standards for Slab Countertops- What are the industry standards cocerning granite seams, and the splitting of these seams?
- Mildew on Travertine - I am considering having Travertine Tile installed in my master bath. The tile I purchased was a Durango tile from Mexico and is beautiful except that it has some mildew growing on the boxes ot was in and also on the backs of some of the tiles. It was pre-sealed. Should I be concerned about the mildew?
- Stone Quality - Can you please tell me what grade COAST GREEN granite is? I have a one person telling me it's grade 3 and another that it's grade 6!! I would really appreciate your help.
- Is Travertine Porous? - Is Travertine considered impervious? My contractor told me it was when he installed the product, but my zoning officer has informed me that I am now over my impervious coverage for my property.
- Quality of Granite - We just purchased a new home, but not directly from the builder. We closed on the same day as the original sale from the builder, though. Our problem is that the kitchen granite is very visibly porous and has millions of mini cracks on the surface. It is not smooth and no matter how much we clean it always looks dirty. The builder sent the granite installer to "re-seal" it, but whatever they did made no difference. We have had granite before and this had never been an issue. The granite contractor says it is the nature of this granite and there is nothing they can do about it. To me, it is unsanitary as food gets stuck on the "unfinished" portions and it is very hard to clean. Could it be that this is substandard granite? Could the quality of the granite be tested? If so, how much would it costs?
- Selecting Onyx - I am an architectural designer who currently has a client who is looking for an onyx slab (color: honey/pale orange/pink/some white). The slab must be able to accommodate a finished 9' x 2' rectangle. Your prompt attention would be appreciated.
- Stone Banker - What is a Stone Banker?
- Stone Restoration - I have a travertine floor instlled for several years, is there a way to restore it? Grout joint lines are visible and dirty, holes on the surface. Can it be honed smooth? Can you direct me to someone who does this service?
- Dull Polished Stone - Is there an industry standard for gloss level on medium honed travertine tile? The tile has a dull blotchy appearance after sealing. What are possible corrective actions polish, re-hone...?
- Is Slate Suitable for a Driveway? I am in the process of designing a new driveway and walkway to the front of a home. We've used slate and the rear yard patio using irregular shapes of slate with grass in between. It looks beautiful, and the homeowner would like to use the same idea on the drive. I'm worried that the slate is too soft and will break under the pressure of the car. Can you advise as to whether my concerns are valid?
- Clean off Finger Prints - How do you keep Finger Prints off Honed Black Granite?
Stone Installation Specification - Is there a specification for what needs to be prepped for installing
marble in the shower and where do I find it? What needs to be on the green board for a water bearer?
ANSWER - The TCNA (Tile Council of North America) publishes an Installation guide that can apply to marble tile. MIA (Marble Institute of America) publishes a manual and discusses wet areas briefly. For their information you can go to the CTaSC web site under association resources. First of all you need to make sure you are aware that some stones are water sensitive and are not recommended for wet areas. Some common problems could be that the stones can stain and have some degree of deterioration. You can assume that all stones will tend to lose its shine from the polish caused by the constant exposure to the water and cleaning agents. Granites are much more resistant than marbles. Also Polish stones are not recommended for the wet area floors due to the chances of slipping. People do install stone over green board (water resistant wall board), but it is not considered a good method of installation. It will deteriorate if exposed to moisture which can reach it from the front, side or back. Also it isn’t considered as structurally sound for a long lasting installation. Considering all the mold litigation, it is further not recommended. If you get a moisture problem and the green board gets wet then you are likely to get mold. It is worst with wall boards because it is an ideal source of food for the mold that then further perpetuates the problem. It is always recommended first to do a cement mortar installation and second best would be to install over cement backerboard. If you choose to go ahead and install over green board, then several manufactures of installation products make products for this type of application. Most important is to have a vapor barrier over the studs, make sure all transitional joints are sealed with a caulking, and apply a liquid or troweled applied waterproof membrane that you can use to paint over the surface of the green board and then thinset the marble to it. You can go to the resource section of my web page for some of those manufacturers at www.ctasc.com/.docs/pg/307. Good Luck!
Updated: October 8th 2008
Granite too dark - We have recently had granite installed in our kitchen and it has turned into a nightmare. We chose Verde Florence at the tile supplier. They sent over 3 slabs to the fabricator.
We have a kitchen countertop (with sink) that is not quite 13' long, an L shape counter that is about five feet, and another freestanding counter that is 5 feet. We were told when the template was drawn that there would be one seam in the 13' countertop. When we arrived home the day of install there were two, one almost directly down the center. We rejected this install as we had not approved of the very visible seam and had been told when the template was drawn up that there would be only one.
We were then told that it was "impossible" to complete the counter with one seam -- but the impossible became possible when, out of frustration and a desire to have the remodeling done, we agreed to pay the installer $750 for another piece of granite.
We went to his shop on three occasions, bringing with us a small piece of the existing countertop for a color/pattern match. The first time, not only did the color not match but the template for the smaller section would not fit on the remnant of the slab from the first install. We were told to come back and view the granite outdoors to get a better perspective of the color. My husband went back the other two times. He was reassured on both occasions that the reason the color did not match was because the slab was wet and that once it dried there would not be a problem.
On the day of install we returned home again to find that there were two distinct color variations at the seam. We were told, again, that it was because the granite was wet from fabrication and that once it dried it would lighten up and there would be a better match.
One month passed, the colors had not changed and we were told, again, that the granite was still wet and that it can take months -- depending on the humidity in your home -- for the granite to dry.
Were we given "expert", honest advice and treatment?
Generally speaking granite is very dense and low absorbing, and does not darken from moisture. There are some cases when some granites can be more absorbing and will darken when exposed to moisture. It is not reasonable or realistic to say that a granite slab that has darken from absorbing moisture would stay dark for a month, let a lone a week, unless it was being continuous exposed to moisture. I'm not familiar with Verde Florence, so you would have to hire someone like CTaSC to do an investigation for you. Good Luck, and let me know if I can be of service.
Updated: September 23rd 2008
Finishing Edge of Stone - I am remodeling my house. I purchased marble for the bathroom. How could I end the edge with a nice and shine looking?
There are several ways to treat the exposed edge of a marble. Most commonly the edge can be ground to a rounded bullnose edge and polished. Or at a lower expense you can polish the square edge of the marble. Or some people will take a stone or ceramic tile trim piece and set it next to the edge of the stone, which can give it a very decorative and custom look. Please refer to the resources and links section of the CTaSC website. Under "Sealers and Cleaners, there are some companies who provide polishing compounds for stone and tile.
Updated: September 23rd 2008
Quality Standards for Slab Countertops- What are the industry standards cocerning granite seams, and the splitting of these seams?
ANSWER - Countertops are to be flat within 1/8" in 10 feet. Transition joints from counter to wall or other material is to be 1/8" with a tolerance of +/- 1/64". Joint seams widths are to be 1/16" with a tolerance of +/- 1/64". The seams should not split. Lippage at seams can not be more than 1/32" The Marble Institute of America has a Dimension Stone Design manual that you can buy at http://www.marble-institute.com/industryresources/manual.cfm. Good Luck!
Updated: November 2nd 2007
Stone Restoration - I have a travertine floor instlled for several years, is there a way to restore it? Grout joint lines are visible and dirty, holes on the surface. Can it be honed smooth? Can you direct me to someone who does this service?
Yes, travertine and other natural stones can be restored by cleaning, filling voids, re-honing the surface, and sealing. If the grout joints are cleaned, then maybe they won’t stand out so much, but otherwise they are suppose to be noticeable. There are companies who sell the products for stone restoration and they can give you names of the companies who perform the restoration by going to their websites. Go to our www.CTaSC.com website Resources and Links section at Resources and Links for their website addresses. Good Luck!
Updated: December 10th 2005
